With over 15 years of business leadership and customer strategy experience, he has consulted on numerous critical business performance improvement initiatives for companies in South Africa and internationally. He is Senior Customer Experience Strategist at Baines & Partners, a firm specializing in Customer Experience consulting and Customer Service turnaround strategies. He is also Research Director at Pinnacle Consulting, a corporate learning consultancy that provides customised and off-the-shelf customer service training, and diverse skills development training solutions to organisations of diverse sizes across all industries. During his time at Oxford, Vuyane was elected Vice President of Oxford Africa Society and appointed Junior Dean of New College, Oxford, a role he held for three and half years. Khumalo is also the founder of I AM AN ENTREPRENEUR, a national Summit designed to help entrepreneurs become better leaders of their businesses by imparting the skills they need to thrive. Through his family office, Khumalo is also invested in and serves as Chairman of The Brave Group, a full-service marketing agency based in Johannesburg, South Africa. Khumalo serves as a fellow of Centre for African Management and Markets at The Gordon Institute of Business Science and regularly writes for The Business Times, Sunday Times and speaks on doing business in South Africa & the rest of Africa.

As a dynamic and insightful keynote speaker, he has worked with clients such as 3M, Hewlett Packard, International Centre for Parliamentary Studies, Vodacom, Office of the Presidency, Barclays Africa, Tiger Brands, Unilever, FNB, SARS, The University of Cape Town, Standard Bank, Old Mutual, and Nedbank.  

His expertise, knowledge and insights will not only transform the customer experience within your organisation but equip you to turn service excellence into a strategic advantage and entrench your competitive positioning in your industry. 

His customer service talks and keynotes provide unique insights and strategies on Turning Customer Experience into A Competitive Edge, Using Service Excellence to Create Market Dominance, How to Leverage the Power of Customer Perception, Building and Sustaining A Customer-Focused Culture, Service Excellence Through Social Media, Creating A Culture of Internal Customer Service, Leadership for Service Excellence, Driving Sales Through Service, Recovery Strategies for Unhappy Customers and much more. 

Drawing on two decades of business, entrepreneurial and management experience, Femi also delivers business talks on How Organisations can Create and Sustain A High-Performance Culture and Leadership, How they can remain Agile, Adaptable and Thrive in a World.

Femi’s career as a dynamic, insightful and fresh customer service speaker has been featured in leading international publications like Wealth Magazine, Business Day, Entrepreneur Magazine as well as mainstream radio stations.  

His high-energy business talks and TV interviews on the “Good Morning Africa” Business Leadership series on Dstv, have been flighted in over 20 countries on the continent. Femi holds a Master’s Degree in Financial Economics and a Post-Graduate degree in Economics. Contact Quirky House for more information on Femi’s Talks:

• Be Distinct or be Extinct

• Maximising Customer Loyalty

• Internal Service Excellence

• The Power of Customer Value • Adapt and Thrive

• High Performance Culture

• Leading the Charge

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